Last Updated: September 12, 2026

Volo Academy of Music, operated by Volo Velle Corporation ("we," "our," or "the Academy"), is committed to safeguarding the privacy and personal information of our students, parents/guardians, instructors, and website visitors. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of personal information when you visit voloacademyofmusic.com (the "Website"), register for courses, or participate in private and group musical instruction.

Our practices comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial privacy standards.

1. Information We Collect

We collect information directly from you when you register for lessons, fill out an inquiry form, subscribe to communications, or interact with our learning platforms:

  • Parent/Guardian & Adult Student Information: Full name, email address, phone number, billing address, and emergency contact details.

  • Student Details: Student name, age/date of birth, skill level, primary instrument, educational goals, and scheduling availability.

  • Billing & Payment Data: Credit card, direct debit, or electronic payment details. All payment processing is conducted securely via verified third-party payment gateways; Volo Academy of Music does not store complete credit card numbers on its servers.

  • Instructional Records: Lesson logs, homework assignments, attendance records, progress assessments, and curriculum notes.

  • Lesson Video/Audio Feeds: Transmitted audio and visual feeds during live online instruction. We do not routinely record live online lessons without prior explicit written notice and consent.

  • Technical & Website Usage Data: IP addresses, browser types, device information, operating system, and interaction records gathered via standard cookies and analytics tools.

2. Children's and Minors' Privacy

Protecting the privacy of children is central to how we deliver music education:

  • Enrollment for any student under the age of majority must be completed directly by a parent or legal guardian.

  • We never knowingly collect personal data directly from minors without parental consent.

  • Online lessons involving minors are conducted strictly for educational purposes. Parents and guardians are always welcome and encouraged to observe instruction.

3. How We Use Your Information

We use your personal data strictly for legitimate operational, educational, and business purposes, including to:

  • Coordinate, schedule, and conduct live music lessons.

  • Pair students with qualified instructors suited to their goals, skill levels, and schedules.

  • Send transactional notices, such as scheduling reminders, policy updates, recital details, and invoices.

  • Process tuition payments, recurring billing, and receipts.

  • Evaluate website responsiveness and improve user and student portal experiences.

  • Comply with Canadian legal, accounting, and tax compliance obligations.

4. Disclosure of Personal Information

We do not sell, rent, trade, or monetize personal information. Personal details are shared only under the following strictly defined conditions:

  • Academy Instructors: Instructors receive relevant student details (first name, age, musical background, and schedule) exclusively to prepare and conduct lessons.

  • Authorized Service Providers: Trusted third parties that support our digital operations (such as website hosting, secure payment processors, scheduling software, email distribution systems, and video conferencing tools). These providers are bound by confidentiality agreements and privacy standards.

  • Legal & Safety Compliance: When required by law, court order, or regulatory authority, or to protect the vital rights, property, and physical safety of our students, staff, or the public.

5. Data Storage and Cross-Border Transfers

Your information may be stored and processed on secure cloud servers located in Canada or the United States depending on the software vendors utilized (such as cloud database providers, web hosts, or video conferencing services). When data is processed outside of Canada, it may be subject to the laws of that foreign jurisdiction, including access requests by local law enforcement or government authorities pursuant to applicable laws.

6. Security and Retention

We take appropriate administrative, technical, and physical precautions to safeguard your personal information from unauthorized access, loss, alteration, or disclosure:

  • Online communication and data transmission across our website are secured using SSL/TLS encryption.

  • Administrative accounts and scheduling systems are protected by restricted access protocols, strong passwords, and multi-factor authentication where supported.

  • We retain personal information only for as long as necessary to provide ongoing instruction, resolve account inquiries, or meet legal and financial recordkeeping requirements. Information no longer needed is securely destroyed or anonymized.

7. Media, Recitals, and Performance Consent

We take pride in our students' artistic milestones, but respect privacy above all:

  • We will never publicly post student names, photos, audio clips, or performance videos on social media, marketing materials, or our website without prior explicit written permission from the adult student or parent/guardian.

  • Consent can be revoked at any time by contacting us in writing.

8. Cookies and Analytics

Our website utilizes cookies and similar tracking technologies to ensure core website functionality, remember preferences, and analyze visitor traffic. You can adjust your browser settings to decline cookies; however, some sections of our site or student resources may not function optimally as a result.

9. Your Rights and Choices

In accordance with Canadian privacy standards, you have the right to:

  • Access & Review: Request a copy of the personal information we maintain in your account records.

  • Correction: Request updates or corrections to any inaccurate or incomplete personal details.

  • Opt-Out of Marketing: Unsubscribe from non-essential promotional communications at any time via the link provided in our emails. Transactional notices concerning active lesson schedules and tuition cannot be opted out of while enrolled.

  • Data Deletion: Request the deletion of non-essential records following the conclusion of your instruction, subject to statutory accounting requirements.

10. Updates to This Privacy Policy

We may update this policy periodically to reflect operational, technical, or legal changes. When modifications occur, the "Last Updated" date at the top will be updated. We encourage users to periodically review this page for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our Privacy Officer:

Privacy Officer

Volo Academy of Music
Volo Velle Corporation

1622 - 6A Street NW
Calgary, Alberta, Canada
T2M 3G9

Email: hello@voloacademyofmusic.com
Website: voloacademyofmusic.com